Frequently Asked Questions
Everything you need to know about Sensibo smart climate solutions.
What is the Sensibo smart climate control system?
Sensibo is a smart device that connects to your existing air conditioner or heat pump, allowing you to control and automate your indoor climate from your smartphone, while saving energy and reducing electricity bills.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return and refund policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your Sensibo device, you can return it within 30 days of purchase for a full refund, provided the item is in its original condition and packaging.
Does Sensibo work with all air conditioner brands?
Sensibo is compatible with any air conditioner or heat pump that is operated by an infrared remote control. This includes major brands like Daikin, LG, Mitsubishi, Panasonic, and many others.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout experience.
Is there a warranty on Sensibo products?
Yes, all Sensibo hardware products come with a one-year limited warranty that covers any manufacturing defects or hardware malfunctions under normal use.